Regardless of how large or small your company may be, the idea of competing with a company like Walmart or Amazon probably has you feeling a little incredulous. It’s not possible, is it? Of course it is. You can compete with big brands with the right marketing tactics. Remember, the big guys were all once small brands, too. So, how can you go about beating bigger competitors at their own game? Let’s take a look.
Differentiate YourselfYou don’t want to be like those big brands, except in the revenue department, right? No, you want your brand to stand out like a beacon in the night. The only way to do that is to determine what makes you different from the crowd and than capitalize on that. That difference won’t be your prices, either. While “Always low prices” works for Walmart, that’s not what will set you apart. Your mission, your vision, your product, and your customer service—these are the places where you can overtake your competitors.
Focus on Your ContentMarketing, really, is just educating your customer. You want to let them know how your products or services can solve their pain. Your content is how you deliver that education. And remember: content is much more than your blog. Buyers are consuming more and more videos, especially the younger demographics. You may find that YouTube, Facebook, and Instagram help you deliver your content better for Generation Z and Millennial audiences. Blogs and articles may resonate better with Generation X and Baby Boomers. You also have to make sure your buyers can find that content. SEO is still as important today as it has always been. While you can distribute your content through outside sources like Facebook, BuzzFeed, YouTube, and Medium, you can’t guarantee your target audience will find it. Using keywords and search phrases within your articles and video descriptions is crucial. Long-tail keyword phrases may cut down on the number of times you’re found in searches, but you do get two big benefits from them: First, the big brands aren’t using those phrases, so you have less competition. Second, those long-tail keywords are more likely to funnel customers who are looking for your exact products and services.
Ask and ListenAre your buyers excited about your brand? Do they love your customer service? The best way to determine this is to simply ask. Post polls on your social media profiles and send out surveys in the mail. Give your buyers the chance to really talk back. And when they do, listen. Remember that customer service occurs across multiple platforms today, too. You can’t sit by the phone and expect to hear from all your customers. Instead, monitor your social channels to see what your customers are saying. Reach out and engage through Twitter and Facebook when you see buyers experiencing pain your company can solve.
Deliver an Unforgettable ExperienceNow, you’ve set yourself apart from the crowd. You’ve determined your target audience. You’ve asked them what they really, really want. It’s time to put these things together into one truly unforgettable experience. When you deliver on your brand promises, your buyers will remember. They’ll remember that every time a bigger brand drops the ball, and when it’s time to make a purchase again, they’ll be right there at your door with their wallets. And if something should go wrong during the buying process, be prepared to make it right, no matter what the cost. As more and more companies are automating the sales and marketing process, buyers are looking for that special something. If you’re ready to provide that, then you’re well on your way to competing with the big brands. As always, we’re here to help if you need it. Be sure to join us in a couple weeks for our latest training course: 6 Steps Top Brands Use to Build Their Marketing Campaigns.
With over one billion users on YouTube, it’s easy to see that video content isn’t going anywhere soon. In fact, as Gen Y and Gen Z continue to explore their own spending power, brands have discovered that video content is often the preferred medium for engagement. Does that mean you should set out right away to start creating video content for your buyers? Well, possibly. But before you do, you should make sure you know those buyers well, because each generation wants something a little different from their video.
Who’s Watching?It’s safe to say that Generations X, Y, and Z all find video content to be valuable. However, Gen Z is more likely to be found on YouTube than Gen X, with 70% of teens and young adults visiting the video site daily. Still, 35% of Gen X stops by daily, 31% several times per week, and 22% are watching several times per month. In other words, everyone’s watching, from teens to men and women in their mid-forties. If you’re looking to get your products or services in front of buyers within this age range, then you can’t go wrong with video.
What Are They Watching?So, now that you know who’s most likely to watch your videos, you probably need to know what type of videos to make. Not everyone is likely to watch the same type, so your content should be geared toward your target audience. For instance, Gen X and Gen Y, or Millennials, still like to see tutorials and how-to videos. Generation Z, however, prefers to watch unboxing videos or “haul” videos, where brands are displayed by influencers. All of the generational groups still want to see product reviews, though. No matter who you’re trying to reach, they want to know if your products work.
Where Are They Watching?As with the types of videos consumed, the generation also determines where they’ll consume them. YouTube is the biggest platform, as you might guess, with 78% of Generation X, 86% of Millennials, and 93% of Generation Z using it. Other platforms, however, shift in popularity according to the age of the user. For instance, Generation Z doesn’t really seem to use Facebook for video consumption, while 57% of Generation X is still checking out videos on the social network. If you want Generation Z, you have to go to Snapchat, where 41% of Generation Z checks out video content. The real surprise, perhaps, is that Instagram is a big favorite among all three generations, especially with the new Instagram Stories feature. There’s no question that video content is an excellent tool for reaching your audience, regardless of their ages. However, understanding that audience will definitely help you target the types of videos and the platform for sharing so that you can always experience the best possible engagement with your buyers. If you’d like to explore your audience for video marketing campaigns, let us know. We’re happy to help you create marketing that will resonate with your buyers.
Your brand is your most important asset. How your buyers perceive your company determines whether or not they’ll make a purchase, refer you to other customers, and—most importantly—come back for more. That relationship between you and your buyers is a lot more fragile than you might think. One PR disaster may be all that stands between you and a bad reputation. If you don’t believe me, consider the mighty blunder of United Airlines. Wow, now there’s a bad reputation in the making. At the writing of this, their stock has dropped $1.4 billion, and is still plunging. Recovering from this could take a while. Now, in most cases, the ding to a reputation isn’t nearly as devastating as this particular example. Before you despair, try these tips to fix a bad business reputation.